![]() What should I do if I'm not receiving the verification on my phone?Ĭheck your smartphone's settings to make sure that the Duo Mobile app has the ability to send notifications. IMPORTANT: When opening your support ticket you must use the email associated with your WRDS account. Having trouble? Verify that you are connected to a reliable WiFi or cellular connection and try again. If you cannot do either of these, please contact WRDS support. If you do not have an unremembered device, you may try using incognito mode on your browser. To manage enrollment of your duo devices, please log in from an unremembered device and select "Other Options" instead of continuing to log in. In addition, verify that you are connected to a reliable Wi-Fi or cellular connection. If you are having trouble receiving the Duo Push, check the settings on your device to ensure that the Duo Mobile app has notifications enabled. You should now be successfully logged in to the WRDS Cloud. You will receive a text message with the SMS passcode. Enter 2 to have a passcode sent to your device. ![]() You should now be successfully logged in to the WRDS Cloud Open the Duo Mobile app on your device and acknowledge the message. An alert is sent to your device, asking if you are logging in to a UNIX application. Enter 1 to receive a Duo Push alert to your device. ![]()
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